Residential home manager

Type of Employment: Full Time

Location: West Midlands

Hours: 35 hours

Salary: £23,000 Annual salary

Job Reference Number: #01845

Job Description


All Home Managers must be registered with the Care Quality Commission (CQC) and ensure certificates and licenses are obtained and displayed. To carry overall responsibility for each individual service user and the Home, including Health & Safety responsibilities.

A Home Manager is required to manage the Home to ensure they themselves and the Home staff support individual service users with learning disabilities including challenging behaviour to undertake every day activities and functions.

Home Managers are required to manage the Home to ensure they themselves and the Home staff support individual service users to attain personal independence, choice and responsibility in a homely environment in which the Home Manager and Home staff are required to demonstrate unconditional acceptance and tolerance.

Home Managers are responsible for developing and ensuring all personalised care plans meet the individual service user’s physical, emotional and spiritual needs in accordance with set care standards as defined in the Essential Standards.

Home Managers must maintain continuity of care and manage all resources required to run the homes, including but not limited to: staff, consumables, furnishings, stationary etc

A Home Manager must be able to integrate individual service users into the local community life and activities by establishing and maintaining existing relationships, promoting friendship with and personal development of the individual service users.

Home Managers are responsible for the implementation of Company policies within the Home, especially those relating to the management of staff, care of service users and administrative procedures.

Home Managers are responsible for producing, reviewing and working in accordance to Company and Home risk assessments.

Home Managers must work towards the Company business plans and complete objectives and achieve targets set for the Home.

Home Managers must ensure all aims and objectives of the home are achieved.

A Home Manager must maintain high standards in a person centred approach to care, which places the dignity and integrity of the individual service user in the forefront of their priorities,

Home Managers are expected to ensure their Homes receive a minimum care standard rating of good from the Care Quality Commission, but the Company expects all Homes to be looking to achieve a care standard rating of excellent. Home Managers will be required to be present during multi agency inspections of the Homes.

Home Managers are required to liaise with multi-disciplinary agencies on a regular basis in respect of each individual service user to develop, review and initiate intervention strategies.

Management Duties

1. Home Managers are personally responsible for ensuring they have a thorough knowledge of each individual service user’s mental and physical condition. Ensuring that they personally and all staff are recording observations satisfactorily with appropriate content and description. Regular auditing of observations must be undertaken.
2. To manage high standards of personalised care for individual service user’s within the Home. To supervise staff performance in respect of Support Workers, Senior Support Workers and Deputy Managers. Ensuring that adequate precautions are taken to ensure the safety of both service users and staff.
3. Take the lead during emergency situations, assist, and relieve staff as required. Conduct investigation as to why incident occurred and provide reports or attend de-brief with the Operations Manager or Senior Management Team. Ensure compliance with CQC regarding reporting of such incidents and liaison with Responsible Individual.
4. To provide feedback to the Operations Manager regarding Home affairs including staff performance, reporting of incidences, sharing knowledge or making suggestions to improve service.
5. Monitor Staff performance and provide mentorship to support all staff, as required. Undertake regular supervisions with staff ensuring that the Deputy Manager is mentored at least by the Home Manager.
6. To initiate staff appraisals and ensure all staff are annually appraised.
7. To ensure attendance at monthly management meetings, supervisions and appraisals ensuring they have staffed the Homes accordingly to facilitate attendance.
8. Ensure all staff receive a full induction with internal training and completion of Induction booklets.

9. Manage staff in accordance with Company policies and procedures by including but not limited to;
• Absence reporting and recording (including own)
• Lateness reporting and recording (including own)
• Disciplinary and Grievance procedures
• Dignity at Work
• Code of Conduct
• Confidentiality
• Equal Opportunities & Diversity
• Management Policy
• Training& Development/Appraisal

10. Compile job lists and delegate tasks to Support Workers, Senior Support Workers and Deputy Managers ensuring that by the end of the shift all tasks are completed.

11. To manage the following:
• Complete all action plans relating to CQC regulations and QA by deadlines
• Produce monthly statistics by deadline
• Complete Monthly audits of incidences, accidents and behaviour monitoring
• Order and Audit Home finances and manage Home bank account
• Production of rota’s and issue to staff and copy to Operations Manager by deadline
• Check timesheets and submit by deadline
• Complete absence records for payroll
• Complete return to work interviews
• Complete training matrices by deadline
• Complete COSHH orders by deadline
• Organise regular staff meetings to disseminate important information about service user care with copies of minutes sent to Operations Manager promptly
• Involve other professionals as required
• Disseminate information
• Evaluate Planned Care
• Service Evaluation

12. Ensure effective handovers are undertaken by staff from shift to shift.
13. Must check rotas on an on-going basis to ensure all shifts maintain safe staffing levels and where it is evident that this is not the case organise staffing and inform the Operations Manager as to what has occurred.
14. Manage staffing levels on shift and if necessary due to emergency absence or absence at short notice liaise with first and second on-call.
15. Undertake on-call duties as identified on the on-call rota. Any request to change the on-call rota must be authorised by the Operations Manager.
16. Ensure production and review of personalised care plans, risk assessments and protocols for service users and employees.
17. Each service user must have a written contract or statement of terms and conditions and those terms are fulfilled
18. Undertake assessments of service user needs and manage transition process for prospective new residential service users.
19. Liaise fully with multi-disciplinary agencies in the provision of care to the service user.
20. Communicate effectively with Operations Manager and Senior Management team, keeping them fully appraised as to the service user’s needs and behaviour.
21. To facilitate good systems of good communication between service users, relatives, staff and multi-disciplinary agencies.
22. Ensure complaints by or on behalf of service users is dealt with in accordance to Company Complaints procedure and is reported to the Operations Manager immediately.
23. Home Managers are not expected to be supernumerary unless they have been allocated supernumerary hours by the Operations Manager on set dates.
24. Identified budgets must be managed effectively.
25. The Manager must comply with care standards act regulations and General Social Care council codes of practice and other legal requirements.

Personal care
1. Manage Support Workers, Senior Support Workers and Deputy Managers in the delivery of a personalised approach to care, and also undertake personal care of service users.
2. Ensure staff have an understanding of individual service user needs support individuals to achieve maximum independence.
3. Implement appropriate infection control practices and safeguarding practices.
4. To encourage service users participation in planned care and independent living.
5. To ensure staff adhere to individual service user care plans
6. Personal care of a service user includes but is not limited to:-
• Bathing and personal hygiene dressing.
• Incontinence and toileting
• Food and drink preparation, prevision and assistance

7. While completing personal care, Home Managers must personally and ensure all staff maintain a service user’s dignity and respect whilst communicating effectively with the service user and other staff members’ as appropriate.
8. Adhere at all times to relevant care of service user policies and procedures.
9. To work in accordance to the risk assessments relevant to service user care.
10. To regularly observe staff undertaking personal care for quality purposes.

Activities Home and community
1. Manage Support Workers, Senior Support Workers and Deputy Managers if applicable in the delivery of a personalised approach to care, and also participate in activities with service users.
2. Have an understanding of individual service user needs and support individuals to achieve supported independence in home and community activities.
3. Ensuring personal centred planning, choice, likes and dislikes of the individual service user is considered at all times.
4. Produce and review individual service user care plans and actively encourage the service user to participate in the activities.
5. Promoting a positive image of the service user at all times, both within the home and externally in the community.
6. Follow all company procedures relevant to the individual service user leaving and returning to the home.
7. It may be necessary to carry a mobile telephone whilst out with a service user in case of an emergency with authorisation from the Operations Manager. Home Managers are not expected to make or receive personal calls while supporting service users in the home or local community.
8. Communicate appropriately during the activities, to assist in providing a friendly happy and safe atmosphere within the home and in the community.
9. All staff must remain vigilant while in the community and recognise that this can increase the unpredictability of a service user’s behaviour and ensure staff are prepared to deal with such events.
10. Produce, implement and ensure all risk assessments policies and procedures relating to the care of a service user undertaking activities in the home and community should be adhered to at all times.
11.Home Managers are expected to understand and work to the O’Brien’s five key accomplishments and support junior staff in understanding and working within the principles.

House keeping
1. Manage the day to day running of the Home organising job lists and actively encourage individual service users’ to participate in accordance with their individual care plan. These duties include but are not limited to;
• Vacuuming, dusting, polishing
• Kitchen – clean surfaces, mop floors, keep oven, fridge, cooker and microwave clean, empty waste bins.
• Ensure food hygiene is adhered to in accordance with company and environmental health policies.
• Cleaning toilets and bathrooms – sanitise clean surfaces replenish toiletry supplies, empty waste bins.
• Cleaning windows.
• Gardening.
• Tidying service user rooms and empty bins.
• The home should be clean and tidy at all times.
• Ensure all cleaning materials and equipment are securely and safely stored.
• Adhere to Company and Home Health and Safety policy and infection control policy at all times.
• To ensure a homely environment is maintained all staff have a responsibility to communicate to other staff members and individual service users when particular activities are being undertaken e.g. mopping and hovering.
2. Report any faulty equipment or furnishings to Operations Manager immediately.
3. Maintain good order in the home by ensuring all equipment and furniture are used effectively and kept in good repair.
4. Undertake all service user and manual handling activities in accordance with safe manual handling techniques.
5. Home Managers should monitor any abuse of home equipment or supplies including but not limited to use of the laptop, phones, computer equipment or whereby they are suspicious that staff are utilising home stock for personal use such as washing powder, polish etc.

1. Ensure the safe custody of drugs in the home. Administering, checking and recording in accordance with Company protocols.
2. All Home Managers who have received internal drug assessment training must undertake medication witness duties in accordance with company procedures.
3. All Home Managers who have undertaken accredited medication training can undertake the administration of medication to the individual service users prescribed medication documentation (MAR sheet) and always in accordance with company policies, protocols and procedures.
4. Home Managers without such training must not participate in the administration of medication.
5. Home Managers should assist in training other support workers, senior support workers regarding witness and medication duties.
6. The Home Manager must complete daily/weekly audits of medication stock, reporting any discrepancies immediately to Operations Manager or Senior Management team.
7. The Home Manager must ensure medication is ordered for service users on a weekly/monthly basis ensuring there is no risk at all of a service user running out of medication.
8. The Home Manager through the audit procedure must dispose of out of date medication or medication that is no longer required by the service user.
9. Arrange regular Medication Reviews for individual service users.

Physical Intervention
1. The instigation of physical intervention must only come from trained PAMOVA staff.
2. All PAMOVA trained staff must assist when instructed.
3. Home Managers who are not PAMOVA trained must assist the PAMOVA trained staff as guided and instructed in emergency situations, as per risk assessment to ensure health and safety of the service user.
4. Physical Intervention should be undertaken in accordance with company policies and procedures, PAMOVA  principles and Care Quality Commission (CQC) minimum standards and regulations.
5. Supervise support workers, senior support workers and deputy managers in assessing the appropriateness, safety and effectiveness when using PAMOVA.
6. Report on PAMOVA use monthly in behavioural reports, recording the incidents in full.

Record Keeping
1. Home Managers (regardless of key worker arrangements) must observe individual service users and record observations in service user daily notes sections.
2. All notes must be accurate legible with complete and sufficient information.
3. Ensure completion of information record sheets including but not limited to:
• Fridge/freezer temperatures
• Bath temperatures
• Job lists
• Accidents and incidents
• Water temperatures
• Radiator temperatures
• Smoke alarm tests
• Health and safety checklists
4. Home Managers are required to utilise the communication book to pass information onto other staff members. The communication book should be used responsibly and confidentiality considered. The Home Manager should act upon information in the communication book where appropriate.
5. The Home Manager must sign the personalised care plans for each service user in the home to demonstrate they have read and understood the service user needs.
6. Home Managers are required to handle company and service user monies. Home Managers must obtain receipts or other evidence as to expenses paid. Any losses of receipts or monies must be reported to the Operations Manager immediately.
7. Home Managers must maintain accurate staff records relating to attendance and performance.
8. Home Managers should audit the quality of the support worker and senior support worker observations in the service user’s daily notes to ensure complete and full records have been provided.
9. Home Managers must ensure daily audits of service users monies and Home monies is completed and correctly recorded.

Key Worker
1. Home Managers should assign key workers to individual service users and monitor the Keyworker relationship, holding review meetings with Keyworkers’ and assessing observations.
2. Support key workers where they are required to participate in meetings with other internal and external health professionals for purposes of reviews and personalised care plans.

1. Home Managers must lead by example in regards to confidentiality and appropriate discussion content relating to Service Users and other staff.
2. Service user and /or staff information is confidential it is a condition of employment that you will not use and disclose information that will breach company confidentiality policies or is used to portray a negative image of service user and/or staff member or company inappropriately.
3. The above section does not infringe on the Company whistle blowing policy.
4. All supervisions undertaken by a Home Manager are confidential between the persons involved and should not be disclosed to any other person without agreement.

Adult protection 1. To undertake training in respect of Safeguarding responsibilities and work in accordance with the Company Safeguarding policy.
2. Implement the Safeguarding policy and assess staff performance for potentially abusive behaviour.
3. To ensure personally no abuse occurs and where employees witness abuse, report abuse immediately as per whistle blowing policy or invoke disciplinary policy or if appropriate further training.
4. Home Managers should encourage employees to feel comfortable in challenging any member of staff where they feel the behaviour may be indicative of abuse, to provide an opportunity for the employee to reflect on the practice at any level within the organisation.
5. To adhere to Local policies on safeguarding.
6. Report allegations of abuse directly to the responsible individual and complete full report.
7. Collate appropriate evidence as required for multi-disciplinary agencies regarding safeguarding incidents.
8. Attend any meetings relating to safeguarding incidences.

Training and development
1. Home Managers must complete the Company induction process.
2. Home Managers must attend all training courses they are assigned to including attending recognised courses. Any requests to change training dates can only be authorised by Operations Manager.
3. Regular non attendance at training, refresher, updates or other meetings will be deemed to affect the Home Manager’s ability to provide quality care and therefore will be dealt with under the disciplinary process.
4. Home Managers must undertake training that may fall outside of their normal working pattern and hours.
5. All Home Managers must participate in annual appraisals and regular supervisions, which look to identify strengths and weaknesses and result in producing a personal training plan.
6. Take part in training and education as identified through appraisal.
7. Operations Manager will be assigned as a mentor.
8. Home Managers will act as mentor and develop with other support workers, senior support workers’ and deputy manager’s personal development training plans.
9. Home Managers will conduct supervisions and appraisals as required.
10. All Home Managers are required as a condition of their employment to have a NVQ  level 5 in Health and Social Care. Any staff in need of this, considered for the role will start on a reduced salary of 21,500 per year whilst the qualification is reached within agreed time scales and subject to a training agreement.

1. Operations Manager is entitled to delegate tasks and duties to Home Managers that they feel the Home Manager can undertake and is important for the Home Manager’s personal development.
2. Home Managers must only delegate tasks and duties to support workers, senior support workers where they are confident the support worker, Senior Support Worker or Deputy Manager can undertake the task or supervise appropriately whereby the support worker, Senior Support Worker or Deputy Manager is relatively new to the task.
3. Must dress, talk and act professionally within a management role and lead by example.
4. May be required to represent the company when required to do so.
5. Undertake any other duties and responsibilities within the employee’s skills, capabilities and knowledge, in accordance with Health and Safety Policies.
6. To work in harmony with all other staff and communicate in an open and courteous manner with all colleagues’ service users and multi-agency personnel.
7. To be aware of the importance of team work, encourage and foster teamwork and assist in creating a pleasant working environment for all staff and a pleasant home environment for all service users.
8. Understand and implement Health and Safety Procedures.
9. Ensure all Hazardous substances are handled in accordance with COSHH procedures.
10. Report all accidents and incidents in accordance with company policies and procedures.
11. Recognise and respect the dignity of all service users and staff irrespective of age, ethnic origin, religious beliefs, gender, sexual orientation, disability, race or marital status. To adhere to company equal opportunities and disabled workers policy.
12. All Home Managers are required to work on a flexible basis and understand rota’s and staffing needs may change at short notice; this includes working weekends, bank holidays and sleepovers..
13. Home Managers must adhere to the absence reporting policy.
14. Work in accordance of the Essential Standards. To keep abreast of changes and advances within the field and legislation and encourage subordinate staff to do the same.
15. Answer telephone calls on behalf of the home and process the call and take information accordingly.
16. Ensure administrative duties are undertaken including but not limited to;
• Filing
• Photocopying
• Posting
• Emailing
• Letters
• Minute taking
• Arranging appointments
• Making telephone calls
17. Have a smart and professional appearance; ensuring clothes are clean and ironed and do not display offensive wording or pictures. Appropriate footwear is worn and ensure all other areas of personal appearance comply with Company policies and procedures.
18. Contribute to new ideas and undertake new methods of work introduced by Senior Management Team, Area and/or Operation Manager.

If you are interested in this posision apply online by pressing ‘Apply Now’. Alternativly you can download an application form by clicking the ‘Download Application Form’ button. Once downloaded please print o, fill out and post back to the address on the form. Please ensure you have all of the required information included (such as dates of previous employment, details of qualifications and contact details for yourself) before submitting.

Successful candidates will be invited for interview upon regular shortlisting.