Temporary Team leader
Type of Employment: Full Time
Location: Lye, West midlands
Hours: 35hrs per week
Job Reference Number: TL01
A team leader supports individual service users with learning disabilities including challenging behaviour to undertake every day activities and functions.
Team leaders are required to support individual service users to attain personal independence, choice and responsibility in a homely environment in which the team leader is required to demonstrate unconditional acceptance and tolerance.
A team leader must be able to integrate individual service users into the local community life and activities by establishing and maintaining existing relationships, promoting friendship with and personal development of the individual service users.
To support and assist the Care Services Manager to develop and initiate personalised care plans.
To be responsible for the continuation of Company policies relating to the management of staff and administrative procedures as delegated by the Care Services Manager.
To assist the Supported Living Manager in maintaining high standards in a person-centred approach to care, which places the dignity and integrity of the individual service user in the forefront of their priorities.
Team Leaders must work towards the Company business plans and complete objectives and achieve targets set for the Service.
1. To maintain high standards of personalised care for individual service users within their service. To supervise staff performance in respect of Assistant Team Leaders, Senior support and support workers. To supervise Assistant Team Leaders when deputising.
2. Take the lead during emergency situations.
3. To provide constructive feedback to the Supported Living Manager regarding Service affairs including staff performance, reporting of incidences, sharing knowledge or making suggestions to improve service.
4. Monitor Staff performance and provide mentorship to support workers and colleagues as required. Undertake regular supervisions with staff they are assigned to as a Mentor.
5. Supervise staff in accordance with Company policies and procedures by including but not limited to;
• Absence reporting and recording (including own)
• Lateness reporting and recording (including own)
• Disciplinary and Grievance procedures
• Dignity at Work
• Code of Conduct
• Equal Opportunities & Diversity
• Management Policy
• Training& Development/Appraisal
6. Compile job lists and delegate tasks to Assistant Team Leaders, Senior support workers and support workers ensuring that by the end of the shift all tasks are completed.
7. To undertake the following:
• Production of rota’s and issue to staff
• Organise regular staff meetings
• Involve other professionals as required
• Disseminate information
• Evaluate Planned Care
• Service Evaluation
8. Take the lead in conducting handover from their shift to the next senior person on shift.
9. Must check rotas on an ongoing basis to ensure all shifts maintain safe staffing levels and where it is evident that this is not the case organise staffing and inform the Care Services Manager as to what has occurred.
10. Manage staffing levels on shift and if necessary due to emergency absence or absence at short notice liaise with first and second on-call.
11. Undertake 1st on-call duties as identified on the on-call rota. Any request to change the 1st on-call rota must be authorised by the Care Services Manager.
12. Assist with the production and review of personalised care plans, risk assessments and protocols for service users and employees.
13. Undertake assessments of service user needs and manage transition process for prospective supported living service users.
14. Liaise fully with multidisciplinary agencies in the provision of care to the service user.
15. Communicate effectively with the Care Services Manager and Senior Management team, keeping them fully appraised as to the service user’s needs and behaviour in supported living arrangements.
1. Supervise Assistant Team Leaders, Senior support workers and support workers in the delivery of a personalised approach to care, and undertake personal care of service users.
2. Have an understanding of individual service user needs support individuals to achieve maximum independence.
3. To encourage service user’s participation in planned care and independent living.
4. To adhere to individual service user care plans
5. Personal care of a service user includes but is not limited to;
• Bathing and personal hygiene dressing.
• Incontinence and toileting
• Food and Drink preparation prevision and assistance
6. While completing personal care, team leaders must maintain service user’s dignity and respect whilst communicating effectively with the service user and other staff members’ as appropriate.
7. Adhere at all times to relevant care of service user policies and procedures.
8. To work in accordance to the risk assessments relevant to service user care.
Activities Home and community
1. Supervise Assistant Team Leaders, Senior support workers and support workers in the delivery of a personalised approach to care, and participate in activities with service users
2. Have an understanding of individual service user needs’ and support individuals to achieve supported independence in their home and community activities.
3. Ensuring personal centred planning, choice, likes and dislikes of the individual service user is considered at all times.
4. To adhere to individual service user care plans and actively encourage the service user to participate in the activities
5. Promoting a positive image of the service user at all times, both within their home and externally in the community.
6. Follow all company procedures relevant to the individual service user leaving and returning to their home.
7. It may be necessary to carry a mobile telephone whilst out with a service user in case of an emergency with authorisation from the Care Services Manager. Team leaders are not expected to make or receive personal calls while supporting service users in their home or local community.
9. Communicate appropriately to the activities, to assist in providing a friendly happy and safe atmosphere within their home and in the community.
10. All staff must remain vigilant while in the community and recognise that this can increase the unpredictability of a service user’s behaviour and staff should be prepared to deal with such events.
11. All risk assessments policies and procedures relating to the care of a service user undertaking activities in their home and community should be adhered to at all times
12. Team leaders are expected to understand and work to the O’Brien’s five key accomplishments and support junior staff in understanding and working within the principles.
House keeping 1. Assist in the day to day running of the service following job lists and actively encourage individual service users to participate in accordance with their individual care plan. These duties include but are not limited to;
• Vacuuming dusting polishing
• Kitchen – clean surfaces, mop floors, keep oven, fridge, cooker and microwave clean, empty waste bins.
• Ensure food hygiene is adhered to in accordance with company and environmental health policies.
• Cleaning toilets and bathrooms – sanitise clean surfaces replenish toiletry supplies, empty waste bins.
• Cleaning windows.
• Tidying service user rooms and empty bins.
• The service user’s home should be clean and tidy at all times.
• Ensure all cleaning materials and equipment are securely and safely stored.
• Adhere to Company Health and safety policy and infection control policy at all times.
• To ensure a homely environment is maintained all staff have a responsibility to communicate to other staff members and individual service users when activities are being undertaken e.g. mopping and hovering.
2. Report any faulty equipment or furnishings to the most senior person (Supported Living manager) in the absence of manager report to head office.
3. Undertake all service user and manual handling activities in accordance with safe manual handling techniques.
4. Team leaders should monitor any abuse of equipment or supplies including but not limited to use of the laptop, phones, computer equipment or whereby they are suspicious that staff are utilising stock for personal use such as washing powder, polish etc.
1. All team leaders who have received internal drug assessment training must undertake medication witness duties in accordance with company procedures.
2. All team leaders who have undertaken accredited medication training can undertake the administration of medication to the individual service users prescribed medication documentation (MAR sheet) and always in accordance with company policies, protocols and procedures.
3. Team leaders without such training must not participate in the administration of medication.
4. Team leaders should assist in training Assistant Team Leaders, Senior support workers, and support workers regarding witness and medication duties.
5. Team leaders must complete daily/weekly audits of medication stock, reporting any discrepancies immediately to Supported Living Manager.
6. Team leaders must order medication for service users on a weekly/monthly basis ensuring there is no risk at all a service user running out of medication.
7. Team leaders through the audit procedure must dispose of out of date medication or medication that is no longer required by the service user.
8. Arrange regular Medication Reviews for individual service users.
1. The instigation of physical intervention must only come from trained PAMOVA staff
2. All PAMOVA trained staff must assist when instructed
3. Team leaders who are not PAMOVA trained must assist the PAMOVA trained staff as guided and instructed in emergency situations, as per risk assessment to ensure health and safety of the service user.
4. Physical Intervention should be undertaken in accordance with company policies and procedures, PAMOVA principles and Care Quality Commission (CQC) Fundamental standards and Regulations.
5. Supervise Assistant Team Leaders, Senior support workers and support workers in assessing the appropriateness, safety and effectiveness when using PAMOVA
1. All team leaders (regardless of key worker arrangements) must observe individual service users and record observations in service user daily notes sections.
2. All notes must be accurate legible with complete and sufficient information
3. Completion of information record sheets including but not limited to;
• fridge/freezer temperatures
• Bath temperatures
• Job lists
• Accidents and incidents
• Water temperatures
• Radiator temperatures
• Smoke alarm tests
• Health and safety checklists
4. Team leaders are required to utilise the communication book to pass information onto other staff members. The communication book should be used responsibly and confidentiality considered.
5. The team leader must sign the personalised care plans for each service user to demonstrate they have read and understood the service user needs.
6. Team leaders are required to handle company and service user monies. Team leaders must obtain receipts or other evidence as to expenses paid. Any losses of receipts or monies must be reported to the Care Services Manager immediately.
7. Team leaders must maintain accurate staff records relating to attendance and performance.
8. Team leaders should audit the quality of the support worker, senior support and other team leader’s observations in the service user’s daily notes to ensure complete and full records have been provided.
9. Team leaders must ensure daily audits of service users monies is completed and correctly recorded.
1. If a team leader is assigned as a key worker to an individual service user, there is a responsibility placed upon the team leader to develop an ongoing professional relationship with the specified service user.
2. The key worker is required to participate in meetings with other internal and external health professionals for purposes of reviews and personalised care plans.
1. Team leaders must lead by example in regards to confidentiality and appropriate discussion content relating to Service Users and other staff.
2. Service user and /or staff information is confidential it is a condition of employment that you will not use and disclose information that will breach company confidentiality policies or is used to portray a negative image of service user and/or staff member or company inappropriately.
3. The above section does not infringe on the Company whistle blowing policy.
4. All supervisions undertaken by a team leader are confidential between the persons involved and should not be disclosed to any other person without agreement.
1. To undertake training in respect of Safeguarding responsibilities and work in accordance with the Company Safeguarding policy.
2. To ensure personally no abuse occurs and where employees witness abuse, report abuse immediately as per whistle blowing policy.
3. All employees should feel comfortable in challenging any member of staff where they feel the behaviour may be indicative of abuse, to provide an opportunity for the employee to reflect on the practice at any level within the organisation.
4. To adhere to Local policies on safeguarding.
Training and development
1. Team leaders must complete the Company induction process.
2. Team leaders must attend all training courses they are assigned to. Any requests to change training dates can only be authorised by Care Services Managers.
3. Regular non-attendance at training, refresher, updates or other meetings will be deemed to affect the team leader’s ability to provide quality care and therefore will be dealt with under the disciplinary process.
4. Team leaders must undertake training that may fall outside of their normal working pattern and hours.
5. All team leaders must participate in annual appraisals and regular supervisions, which look to identify strengths and weaknesses and result in producing a personal training plan.
6. Take part in training and education as identified through appraisal.
7. Supported Living manager will be assigned as a mentor (or a Senior manager in certain circumstances)
8. Team leaders will act as mentor and develop with other staff, Assisted Team Leaders, Senior support workers and support staff personal development training plans.
9. Team leaders will conduct supervisions and appraisals as required.
10. All team leaders are required as a condition of their employment to obtain NVQ 4 or above in Health and Social Care within agreed time scales and subject to a training agreement.
1. Supported Living Manager is entitled to delegate tasks and duties to Team leaders that they feel the team leader can undertake and is important for the Team Leader’s personal development.
2. Team leaders must only delegate tasks and duties to Assisted Team Leaders, Senior support workers and support workers, where they are confident the worker can undertake the task or supervise appropriately whereby the worker is relatively new to the task.
3. Must dress, talk and act professionally within a supervisory role and lead by example.
4. May be required to represent the Care Services Manager when required to do so.
5. Undertake any other duties and responsibilities within the employee’s skills, capabilities and knowledge, in accordance with Health and Safety Policies.
6. To work in harmony with all other staff and communicate in an open and courteous manner with all colleagues’ service users and multi agency personnel.
7. To be aware of the importance of team work, encourage and foster teamwork and assist in creating a pleasant working environment for all staff and a pleasant homely environment for all service users.
8. Understand and implement Health and Safety Procedures.
9. Ensure all Hazardous substances are handled in accordance with COSHH procedures.
10. Report all accidents and incidents in accordance with company policies and procedures.
11. Recognise and respect the dignity of all service users and staff irrespective of age, ethnic origin, religious beliefs, gender, sexual orientation, disability, race or marital status. To adhere to company equal opportunities policy.
12. All team leaders are required to work on a flexible basis and understand rota’s and staffing needs may change at short notice, this includes working weekends, bank holidays and sleepovers.
13. Team leaders must adhere to the absence reporting policy.
14. Work in accordance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
15. Answer Telephone calls on behalf of the company and process the call and take information accordingly.
16. Undertaking administrative duties including but not limited to;
• Minute taking
• Arranging appointments
• Making telephone calls
17. Have a smart and professional appearance; ensuring clothes are clean and ironed and do not display offensive wording or pictures. Appropriate footwear is worn and ensure all other areas of personal appearance comply with Company policies and procedures.
18. Contribute to new ideas and undertake new methods of work introduced by Senior Management Team, and/or Care Services Managers.