Support Worker

Type of Employment: Full Time

Location: Dudley, Coventry, Bilston, Cradley Heath, Kidderminster, Halesowen, Brierley Hill, Stourbridge, Quarry Bank, Old Hill

Hours: 21, 28 and 35 hrs per week

Salary: £8.40 per hour

Job Reference Number: #01002

Job Description

A support worker supports individual service users with learning disabilities including challenging behaviour to undertake every day activities and functions.

Support workers are required to support individual service users to attain personal independence, choice and responsibility in a homely environment in which the support worker is required to demonstrate unconditional acceptance and tolerance.

A support worker must be able to integrate individual service users into the local community life and activities by establishing and maintaining existing relationships, promoting friendship with and personal development of the individual service users.

Duties and responsibilities:

Personal Care:
Have an understanding of individual service user needs support individuals to achieve maximum independence.
>  To encourage service users participation in planned care and independent living.
To adhere to individual service user care plans
Personal care of a service user includes but is not limited to;
Bathing and personal hygiene dressing
     –  Incontinence and toileting
     –  Food and Drink preparation prevision and assistance
>  While completing personal care, support workers must maintain service user’s dignity and respect whilst communicating effectively with the service user and other staff members’ as appropriate.
Adhere at all times to relevant care of service user policies and procedures.
To work in accordance to the risk assessments relevant to service user care.

Activities Home and community:
Have an understanding of individual service user needs’ and support individuals to achieve supported independence in their home and community activities.
Ensuring personal centred planning, choice, likes and dislikes of the individual service user is considered at all times.
>  To adhere to individual service user care plans and actively encourage the service user to participate in the activities
>  Promoting a positive image of the service user at all times, both within the service user’s home and externally in the community.
>  Follow all company procedures relevant to the individual service user leaving and returning to their home.
>  It may be necessary to carry a mobile telephone whilst out with a service user in case of an emergency with authorisation from the Supported Living Manager or Team Leader. Support workers are not expected to make or receive personal calls while supporting service users in their home or local community.
Communicate appropriately to the activities, to assist in providing a friendly happy and safe atmosphere within their home and in the community.> All staff must remain vigilant while in the community and recognise that this can increase the unpredictability of a service user’s behaviour and staff should be prepared to deal with such events.
>  All risk assessments policies and procedures relating to the care of a service user undertaking activities in their home and community should be adhered to at all times
Support workers are expected to understand and work to the O’Brien’s five key accomplishments.

House keeping:
>  Assist in the day to day running of the service user’s home following job lists and actively encourage individual service users’ to participate in accordance with their individual care plan. These duties include but are not limited to;
     –  Vacuuming dusting polishing
     –  Kitchen – clean surfaces, mop floors, keep oven, fridge, cooker and microwave clean, empty waste bins.
     –  Ensure food hygiene is adhered to in accordance with company and environmental health policies.
     –  Cleaning toilets and bathrooms – sanitise clean surfaces replenish toiletry supplies, empty waste bins.
     –  Cleaning windows.
     –  Gardening
     –  Tidying service user rooms and empty bins.
     –  The service users home should be clean and tidy at all times.
     –  Ensure all cleaning materials and equipment are securely and safely stored.
     –  Adhere to Company Health and safety policy and infection control policy at all times.
     –  To ensure a homely environment is maintained all staff have a responsibility to communicate to other staff members and individual service users when particular activities are being undertaken e.g. mopping and hovering.
>  Report any faulty equipment or furnishings to the most senior person on shift and if required notify General Manager immediately.
>  Undertake all service user and manual handling activities in accordance with safe manual handling techniques.

>  All support workers who have received internal drug assessment training must undertake medication witness duties in accordance with company procedures.
>  All support workers who have undertaken accredited medication training. Can undertake the administration of medication to the individual service users prescribed medication documentation (MAR sheet) and always in accordance with company policies, protocols and procedures.
>  Support workers without such training must not participate in the administration of medication.

Physical Intervention:
>  The instigation of physical intervention must only come from trained PAMOVA staff
>  All PAMOVA trained staff must assist when instructed
>  Support workers who are not PAMOVA trained must assist the PAMOVA trained staff as guided and instructed in emergency situations, as per risk assessment to ensure health and safety of the service user.
>  Physical Intervention should be undertaken in accordance with company policies and procedures, PAMOVA principles and Care Quality Commission (CQC) minimum standards and regulations.

Record Keeping:
>  All support workers (regardless of key worker arrangements) must observe individual service users and record observations in service user daily notes sections.
>  All notes must be accurate legible with complete and sufficient information
>  Completion of information record sheets including but not limited to;
     –  Fridge/freezer temperatures
     –  Bath temperatures
     –  Job lists
     –  Accidents and incidents
     –  Water temperatures
     –  Radiator temperatures
     –  Smoke alarm tests
     –  Health and safety checklists
>  Support workers are required to utilise the communication book to pass information onto other staff members.  The communication book should be used responsibly and confidentiality considered.
The support worker must sign the personalised care plans for each service user to demonstrate they have read and understood the service user needs.
>  Support workers are required to handle company and service user monies. Support workers must obtain receipts or other evidence as to expenses paid. Any losses of receipts or monies be reported to the Supported Living Manager or Team Leader immediately.

Key Worker:
If a support worker is assigned as a key worker to an individual service user, there is a responsibility placed upon the support worker to develop an ongoing professional relationship with the specified service user.
>  The key worker is required to participate in meetings with other internal and external health professionals for purposes of reviews and personalised care plans.

>  Service user and /or staff information is confidential it is a condition of employment that you will not use and disclose information that will breach company confidentiality policies or is used to portray a negative image of service user and/or staff member or company inappropriately.
>  The above section does not infringe on the Company whistle blowing policy.

Safeguarding/ Adult protection:
>  To undertake training in respect of Safeguarding responsibilities and work in accordance with the Company Safeguarding policy.
>  To ensure personally no abuse occurs and where employees witness abuse, report abuse immediately as per whistle blowing policy.
>  All employees should feel comfortable in challenging any member of staff where they feel the behaviour may be indicative of abuse, to provide an opportunity for the employee to reflect on the practice at any level within the organisation.
>  To adhere to Local policies on safeguarding.

Training and development:
>  Support workers must complete the Company induction process.
Support workers must attend all training courses they are assigned to. Any requests to change training dates can only be authorised by the Supported Living Manager or Team Leader.
>  Regular non attendance at training, refresher, updates or other meetings will be deemed to effect the support workers ability to provide quality care and therefore will be dealt with under the disciplinary process.
>  Support workers must undertake training that may fall outside of their normal working pattern and hours.
All support workers must participate in annual appraisals and regular supervisions, which look to identify strengths and weaknesses and result in producing a personal training plan.
>  Take part in training and education as identified through appraisal.
Support workers will be assigned either a Supported Living Manager or Team Leader or senior support worker as a mentor.
>  All support workers are required as a condition of their employment to obtain NVQ 2 in Health and Social Care within agreed time scales and subject to a training agreement.

>  Undertake any other duties and responsibilities within the employee’s skills, capabilities and knowledge, in accordance with Health and Safety Policies.
>  To work in harmony with all other staff and communicate in an open and courteous manner with all colleagues’ service users and multi agency personnel.
>  To be aware of the importance of team work and assist in creating a pleasant working environment for all staff and a pleasant homely environment for all service users.
Understand and implement Health and Safety Procedures.
Ensure all Hazardous substances are handled in accordance with COSHH procedures.
Report all accidents and incidents in accordance with company policies and procedures.
Recognise and respect the dignity of all service users and staff irrespective of age, ethnic origin, religious beliefs, gender, sexual orientation, disability, race or marital status. To adhere to company equal opportunities and disabled workers policy.
>  All Support Workers are required to work on a flexible basis and understand rota’s and staffing needs may change at short notice, this includes working weekends, bank holidays and sleepovers.
Support workers must adhere to the absence reporting policy.
>  Work in accordance of the National Minimum Standards Care Home Regulations
Answer Telephone calls on behalf of the company and process the call and take information accordingly.
Undertaking administrative duties including but not limited to;
     –  Filing
     –  Photocopying
     –  Posting
     –  Emailing
     –  Letters
     –  Minute taking
     –  Arranging appointments
     –  Making telephone calls
     –  Assist service users to manage their finances.
>  Have a smart and professional appearance; ensuring clothes are clean and ironed and do not display offensive wording or pictures. Appropriate footwear is worn and ensure all other areas of personal appearance comply with Company policies and procedures.
Contribute to new ideas and undertake new methods of work introduced by Senior Management Team or Supported Living Manager.